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Refund policy
EXCHANGES + RETURNS:
-All non quilt coat ready-made items are eligible to be exchanged for store credit , or returned for a refund. This process MUST be initiated within 5 days of receiving your order. After 5 days of receiving your order, all sales are final.
-NO REFUNDS on ready-made QUILT COATS - EXCHANGE FOR STORE CREDIT ONLY.
-Returns and Exchanges are only accepted for items that have not been worn, washed, or altered in any way (you can try it on...just don't wear it out and about).
-The customer is responsible for return shipping and all shipping costs associated with the exchange.
Please email info@kittybadhands.com prior to sending your item back to receive a return/exchange authorization. You will receive approval and instructions for returning your item.
-A 2% restocking will be applied to any returns or exchanges.
-All Sale items are FINAL sale.
-All Provide Your Own Quilt or ANY items that have been custom made for you are FINAL SALE.
We will notify you once we’ve received and inspected your return, and let you know if the exchange or refund was approved or not. Returns and exchanges will be processed within 7 days of return receipt.
If approved for a refund, you’ll be automatically refunded on your original payment method within 10 business days. If more than 15 business days have passed since we’ve approved your return and refund, please contact us at info@kittybadhands.com
If approved for store credit exchange, your store credit will be communicated to you in a unique client code that can be applied to your next order.
